Privacy Policy
Our Commitment to Your Privacy
Groomed by Valerie respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide when contacting us, requesting grooming services, booking appointments, using our website, or communicating with us by phone, email, or SMS.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Your first and last name
- Phone number
- Email address
- Appointment and grooming service information
- Information about your pet
- Messages, questions, grooming requests, and other information you send to us
- SMS consent preferences
We may also collect basic technical information when you use our website, including browser type, device type, IP address, referring website, pages visited, and website interactions.
How We Use Your Information
We may use your information to:
- Respond to grooming inquiries
- Schedule and manage grooming appointments
- Send appointment confirmations and reminders
- Provide scheduling and service-related updates
- Respond to customer service questions
- Send rebooking reminders when consent has been provided
- Request customer feedback or reviews when consent has been provided
- Send occasional promotional messages when consent has been provided
- Improve our services, website, communications, and customer experience
- Maintain records necessary to operate our business
SMS and Text Messaging
Groomed by Valerie offers optional SMS communications.
Customers may separately consent to receive non-marketing informational messages and promotional or marketing messages.
Informational messages may include appointment confirmations, appointment reminders, scheduling updates, grooming service updates, and customer service notifications.
Marketing messages may include rebooking reminders, review requests, grooming offers, service announcements, and occasional promotions.
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance.
SMS consent is optional and is not a condition of purchasing grooming services.
SMS Consent and Mobile Information
Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
SMS consent information is used only to provide the communications authorized by the customer and to operate the services necessary to deliver those communications.
We may share information with service providers that assist with communications, scheduling, customer management, website hosting, payments, or other business operations. These providers may use the information only as necessary to perform services on our behalf.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve site performance, measure usage, and support the operation of our website and customer communications.
These technologies may collect information such as browser type, device type, IP address, pages visited, referring website, and interactions with our website.
You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Sharing of Information
Groomed by Valerie does not sell personal information.
We may disclose information when reasonably necessary to provide requested services, operate our business, protect customers or our business, comply with applicable law, or work with trusted service providers performing services on our behalf.
We do not share SMS opt-in consent with third parties or affiliates for their own marketing purposes.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
No method of electronic storage or transmission can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we maintain.
Your Rights and Choices
You may contact Groomed by Valerie to request correction or deletion of personal information we maintain about you, subject to applicable legal and operational requirements.
You may unsubscribe from SMS communications at any time by replying STOP.
You may request assistance regarding SMS communications by replying HELP.
You may also choose not to provide optional marketing consent. Declining SMS marketing consent does not prevent you from purchasing or requesting grooming services.
Children's Privacy
Our services are intended for adults arranging grooming services for their pets. We do not knowingly seek to collect personal information from children under 18 through our SMS program.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be posted on this page with the date of the most recent update.
Contact
For questions about this Privacy Policy, your personal information, or SMS communications, please contact Groomed by Valerie.
Groomed by Valerie
Happy Paws Pet Spa
5131 S. Florida Ave.
Lakeland, FL 33813
Phone: (863) 644-4223
Email: [email protected]
Website: groomedbyvalerie.com